Refund Policy

Last Updated: April 1, 2023

Thank you for ordering from StreamStonePath, located at Via Tribunali 32, Naples, 80138, Italy. We're dedicated to ensuring you enjoy every bite of our delicious pizza and sides. However, we understand that sometimes things don't go as planned, and you may need to request a refund. Below is our Refund Policy pertaining to purchases made through our website streamstonepath.com or by placing an order over the phone at +39 081 459 774.

Cancellation & Refunds

If you need to cancel your order, you may do so within 10 minutes of placing the order by contacting us directly at +39 081 459 774. If your order has not started being prepared, we will cancel your order and issue a full refund to your original payment method within 5 to 7 business days.

Quality Issue

If your order does not meet your expectations in terms of quality or if there is a mistake in your order, please contact us within 2 hours of receipt. You may be required to return the item in question to our location at Via Tribunali 32, Naples, 80138, Italy for a quality inspection. If we determine that the product was indeed subpar or incorrect, we will offer you the choice of:

• A replacement of the item at no additional cost, or
• A refund for the item. The refund will be credited to the original payment method within 5 to 7 business days.

Non-Delivery

If you do not receive your order within the estimated delivery time, please contact us immediately. We will investigate the issue and, if we confirm that the order was not delivered, we will issue a full refund to your original payment method or offer a replacement order.

Late Deliveries

In cases where the delivery is late but still received, we cannot offer a full refund. However, depending on the delay's duration and circumstances, we may offer compensation in the form of a discount on your next purchase or a partial refund, at our discretion.

Refund Processing

All refunds will be credited back to the original payment method. It typically takes 5 to 7 business days for a refund to be processed and reflected on your account statement, depending on your bank or card issuer.

Changes to Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review our Refund Policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding your order or this Refund Policy, please contact us at:

• Phone: +39 081 459 774
• Address: Via Tribunali 32, Naples, 80138, Italy

We value your patronage and will do our best to ensure a satisfactory resolution to any issues you may have. At StreamStonePath, your happiness is our top priority.